Refund policy

At Milu Baby, we want you to feel confident in every purchase. We carefully quality-check each item before dispatch, and if something is not quite right, we are here to help.

You have 30 days from the date you receive your order to request a return for a refund.

For change-of-mind returns, your item must be unused, in perfect condition and in its original packaging. Please provide your order number or proof of purchase when requesting a return.

Courier costs for change-of-mind returns are the customer’s responsibility. Please contact us before sending your item back so we can provide return instructions.

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty, damaged or incorrect. We will gladly arrange a replacement or refund, according to your preference. Milu Baby will cover the courier collection costs and any replacement shipping costs.

To help us resolve the issue promptly, please include your order number, a brief description of the issue and clear photographs where possible.

If your item breaks, pulls loose or develops a fault within 3 months of purchase, please contact us so we can assess the issue. A replacement may be offered following inspection. If approved, Milu Baby will cover the courier costs associated with collecting the faulty item and delivering its replacement.

To request a return, contact us through our website’s Contact page with your order number or proof of purchase, the item you would like to return and the reason for your return. Our team will guide you through the next steps and provide collection or return shipping instructions.

Once your returned item has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and reflect the refund.

Our 30-day return policy is offered in addition to your rights under applicable consumer protection laws. Nothing in this policy limits those rights.

For any questions about your order or a return, please contact us. We are here to make the process as simple as possible.